Hosted PBX Features
A hosted PBX can provide extensions, voicemail, auto attendants, call queues, ring groups, call forwarding, business hours, and remote-user support. It replaces many older on-premise phone system functions.
Local Infrastructure Still Matters
Even though the PBX is hosted, the phones still live on the local network. Cabling, PoE switches, firewall rules, internet reliability, and documentation affect call quality and support.
Good Fit for Small Businesses
Hosted PBX can be a good fit for offices, restaurants, churches, townships, hotels, retail stores, and professional businesses that want modern calling features and simpler management.
Frequently Asked Questions
What is a hosted PBX?
A hosted PBX is a cloud-hosted phone system that manages extensions, routing, voicemail, auto attendants, queues, and calling features.
Do small businesses still need desk phones?
Some do. Many businesses use a mix of desk phones, cordless phones, mobile apps, and softphones.
Does hosted PBX require local equipment?
It usually requires phones, internet, switches, cabling, and firewall configuration, but not a traditional on-site phone server.
Can hosted PBX support remote users?
Yes. Hosted PBX systems can support remote desk phones and mobile or desktop apps when configured correctly.
Is hosted PBX handled by Northern Voice?
Yes. Hosted PBX service is handled through Northern Voice.